Legal & Regulatory

Introduction

All solicitors are subject to rules and principles of professional conduct and regulated by the Solicitors Regulation Authority (SRA). The following link is to the relevant code of conduct of the SRA. http://www.sra.org.uk/solicitors/code-of-conduct.page

“We use the word “Partner” to refer to a Shareholder or Director of the Company, or an employee or consultant who is a lawyer with equivalent standing and qualifications. A list of the Directors, together with a list of those persons who are designated as Partners, is open to inspection at the Company’s registered office: 22 Chancery Lane, London, WC2A 1LS.

The firms VAT number is GB 991 2218 16. New Quadrant Partners Limited is authorised and regulated by the Solicitors Regulation Authority (SRA number 537866).

By accessing and continuing to use this website you agree and acknowledge that you do so upon these terms. References to “New Quadrant”, “NQP”, “the firm”, “we”, “us”, “our”, and “ours” means New Quadrant Partners Limited.

The intellectual property rights in all material displayed on this website are owned by New Quadrant Partners Limited. You may print or download extracts of the materials on this website for your personal use. Any other use of material on this website is strictly forbidden without the prior written consent of a partner of NQP.

Disclaimer

The pages on this site contain general information only and do not constitute legal or other advice. NQP accepts no responsibility for loss which may arise from accessing or reliance on information or ideas contained in this site. If you require specific legal advice please contact us at info@nqpltd.com.

Limitation on liability

You agree that you use this site entirely at your own risk and we accept no responsibility whatsoever, and hereby exclude to the fullest extent permissible by law, liability for any loss or damage including, without limitation, direct, indirect, incidental or consequential loss, any lost profits, business interruption, loss of programs or other data on your information handling systems or otherwise which may be caused to you, your computer equipment or to any third party by using this site. We are not responsible for any loss or damage caused by the temporary interruption of this site due to faults or circumstances outside our control.

Investment activity

NQP is not authorised under the Financial Services and Markets Act 2000 but we are able in certain circumstances to offer a limited range of investment services to clients because we are regulated by the Solicitors Regulation Authority. We can provide these investment services if they are an incidental part of the professional services we have been engaged to provide.

Indemnity insurance

We maintain compulsory professional indemnity insurance. The insurance covers all of our practice and will extend to acts or omissions wherever in the world they occur. Details of our insurance provider are available on request.

Client care and our complaints handling procedure

We aim to provide the highest possible standard of professional skills and service. In accordance with our client care responsibilities we have a written complaints procedure which is available upon request. We will endeavour to ensure that complaints are handled promptly, fairly and effectively in accordance with our complaints procedure. You are entitled to complain about our services, including in relation to our bills. You may object to a bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ